We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original retail packaging with all seals intact. Due to hygiene and health safety regulations regarding beauty tools and electronic gadgets, we cannot accept returns for items that have been opened, tested, or used. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at safira.luxe.dubai@gmail.com. Please note that approved returns will need to be sent to the following address: 
RASALL khor ind 2 Top Go company Near cms printing press Dubai.

If your return is accepted, we will guide you on how to send the package back, or arrange a courier pickup (standard return shipping charges may apply). Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at safira.luxe.dubai@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately (within 24-48 hours) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will arrange a free replacement for any verified manufacturing defects.